Customer Success Manager

Job description

Chainalysis offers cryptocurrency investigation and compliance solutions to global law enforcement agencies, regulators, and businesses as they work together to fight illicit cryptocurrency activity. Backed by Benchmark and other leading names in venture capital, Chainalysis builds trust in blockchains. 

Chainalysis is powered by the success of our customers--we believe customer relationships are driven by empathy and common goals and that our customers provide the input necessary to help our products continuously improve. We’re looking for a technically-minded and client-oriented Customer Success Manager who can ensure a smooth onboarding experience, manage the technical integration, and deliver ongoing education to maximize the value customers receive from our solutions.

This position can be based out of our New York or Copenhagen office.


Responsibilities:

  • Collaborate with peers across Sales, Product, Training and Professional Services teams to ensure seamless transition post-sales through product integration and deployment

  • Drive product adoption through technical integrations, product coaching, and post onboarding support

  • Work closely with customers to develop creative solutions to meet customer specific technical requirements

  • Consultative approach to integrations that take into account the unique requirements for each customer

  • Gather and explore feedback from customers on strengths, challenges, and opportunities within Chainalysis products

  • Play a crucial role in pre-sales activities like solutions design, product demos, and whiteboarding sessions

  • Foster a superior customer experience from onboarding through support

Requirements


  • 5+ years in a customer facing Customer Success, Pre-Sales, or Consulting role related to software integrations and deployments

  • Ability to lead multiple concurrent projects each having unique requirements

  • Experience working with a SaaS solutions provider or big data vendor is preferred

  • Technical proficiency in REST API integrations, SQL, Python, Java or similar experience

  • Ability to adapt and thrive in a fast-paced environment and rapidly-changing market

  • Outgoing personality with a “Whatever it Takes” approach to Customer Success

You belong here.

At Chainalysis, we believe that diversity of experience and thought makes us stronger. We encourage applicants across any race, ethnicity, gender/gender expression, age, religion, ability and experience. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We can’t wait to meet you.  


Perks & Benefits (For US job posting only)

We offer a comprehensive benefits package including competitive salaries, stock options for senior roles, medical, dental and vision - which cover domestic partners as well - plus life and disability coverage, 20 vacation days, and a 401K plan. Chainalysists also get to participate in our annual Huddle, a week-long destination event that promotes team-building, professional development, and fun! In the office, you’ll receive a Mac or PC of your choice and a fully stocked kitchen.